Orders arriving by email will receive an acknowledgment within minutes of arrival.

Common causes of delay:

• a slow mail relay at your ISP
• a mail queue that ships out on a time delay
• a failed delivery attempt

All other correspondence will be sent to the email address specified in the order form.

The received data was successfully unzipped, an order form was found and the job has been added to the work stream. This message will contain the name of your file, the reference number assigned and it will provide you with the quantity you requested, laminate thickness, and laminate type.

Any problems you find in this reply should be reported right away via telephone (403) 250-3406.

The files have been successfully formatted. Your order is now queued for processing. Along with this message you will receive billing information (no credit card or customer information is included).

We are experiencing difficulty with your data or your order form.

Common Reasons:

• Modifications to the order form or fields have made it difficult to parse.
• Corrupted ZIP file. Often caused by not transferring the ZIP file as a BINARY file.
• Zip package did not contain order form or order form was attached to email seperately.
• Data interpretation problems. Either due to incorrect formats or omissions in the data.

We will always provide information instructing you about the obstacle encountered and a recommendation for its solution. Depending on the type of error encountered we may also be able to e-mail you a bin file of the area(s) in question.

The order has been removed from the queue and will not be processed.

Common Reasons:

• data revisions (the old job number is terminated)
• customer request (conditions permitting)
• nested zip files in the master zip
• unzipped e-mail attachments generating unnecessary job numbers, etc.

Your order is ready to ship and a method of payment needs to be arranged with our accounting department.

NOTE: Net 30 accounts must have PO numbers assigned before we can ship.

Credit Card problems:

• Incorrect credit card number may have been provided
• We are unable to obtain a credit approval
• If the credit card is invalid or credit approval is declined and an order is placed online or through APClient the 5% discount will be retracted

Please ensure your card number is correct and the expiration date is valid. Contact (403) 250-3406 during regular business hours to make the necessary arrangements should you receive this message.